Frequently asked questions

If you can't find what you're looking for in the list below, please contact us.

How do I care for the necklace ?

The necklace is easy to care for. Simply wipe it with a soft, dry cloth to remove any dust or fingerprints. Avoid exposing it to harsh chemicals or extreme temperatures to preserve its luster.

Can I customize the greeting card that comes with the necklace?

Currently, we do not offer customization for the greeting card. However, it comes with a heartfelt message to complement the sentiment behind the Necklace Rose.

Is the necklace suitable for everyday wear?

Yes, the Sparkling Elegance Necklace is designed for everyday elegance. The adjustable chain allows for comfortable wear, making it perfect for any occasion.

How do I maintain this rose bear to ensure its longevity?

To ensure the longevity of the rose bear, avoid direct exposure to sunlight and moisture. Keep it in a dry place and away from dust. Minimal maintenance is required, simply dusting it gently.

Do preserved roses require special maintenance?

No, preserved roses are designed to last without specific maintenance. Avoid direct exposure to sunlight to preserve their color.

What should I do if my item has arrived but in bad condition ?

Contact us with your order number, the problem and a picture. We will refund you directly the amount of your article in the form of a voucher.

How can I return a product I am not satisfied with ?

From the date of receipt of your order, you have 30 days to contact us: our customer service will inform you of the terms of return and refund of products.